Setup Unmanaged Windows Device

Setup Unmanaged Windows Device

This guide explains how to set up a new Windows 11 Pro laptop or desktop for Thrivelayer facilities. Please follow these steps carefully to ensure IT can remotely manage and support the device.

Warning

⚠️ Important Note

Do NOT connect the device to the internet until instructed. A local account must be created first.


Step 1 – Initial Setup

  1. Power on the new device.

  2. When prompted to connect to Wi-Fi or Ethernet, choose “I don’t have internet” (or skip).

  3. Create a local account with the following details:

    • Username: thrivelayer

    • Password: thrivelayer admin

    • Security Questions: Use thrivelayer for all answers.

Step 2 – Connect to Internet

  1. Once the computer is logged into the thrivelayer account, connect the device to Wi-Fi or Ethernet.

  2. Open Microsoft Edge.

Step 3 – Install Remote Assistance Tools

  1. In Edge, go to: helpdesk.thrivelayer.io

  2. Open the support article titled: Setup Unmanaged Windows Device.

  3. Follow the instructions there to download the required software.

Step 4 – Contact IT


Once installation is complete:


Provide the device name and facility location so IT can confirm remote access is working.

✅ That’s it — the setup is complete.


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